REFUND POLICY

SHIPPING DELIVERY
  • UNDONE BEAUTY products are sent out via FedEx SmartPost for majority of the year. During the winter holidays, UNDONE BEAUTY ships packages via UPS Ground. If you have special shipping requests, please let us know.
  • Products are shipped anywhere in the United States and Canada.
  • Most shipments will arrive within 5-10 business days after the order is received, depending on the delivery address’ proximity to UNDONE BEAUTY (Willowbrook, IL).
  • Orders shipping in the United States will receive free shipping over $25
  • Orders shipping in the United States under $25 will be charged a flat $3.99 shipping fee.
  • Orders shipping to Canada will have a flat $18.00 shipping fee. 
RETURNS & REPLACEMENTS
  • We accept all* returns. Love it or it's free - 100% money back guarantee on product. *Applies to full price products purchased directly from Undone Beauty or its authorized retailers only. Sale items cannot be returned or exchanged.
  • Buyer will not be refunded shipping fees from original purchase; however, return shipping is free.

  • Need to return or exchange? No problem! Please email our customer care team with the following information:

  1. Name
  2. Order
  3. Please provide feedback on why the products did not work for you (ex: formula, color, item arrived damaged, defective item, etc.)
    PAYMENT, PRICING & PROMOTIONS
    • We accept: Visa, Master Card, American Express and Discover

      Gift Cards and Pre-Paid Credit Cards are not accepted.

    WARRANTY

    Undone Beauty provides a limited warranty for products purchased directly from Undone Beauty or its authorized retailers to be free of defects in materials or manufacturing up to 120 DAYS from the date of purchase or for the maximum period allowed by the laws of your jurisdiction, if less. To be eligible for warranty service, the original purchaser must provide proof of purchase in the form of an invoice or receipt from Undone Beauty or its authorized reseller. This warranty is extended only to the original purchaser of the Products and is not transferable.

    Any questions? Call us at 1.800.443.3000 or email us at customercare@undone-beauty.com.